the counter
Talk to a person
One inbox, answered by the person who buys the cigars. No ticket queue.
hours
Monday to Saturday, 10am to 6pm Eastern. Orders ship the same day when they land before 2pm.
reply time
One business day, usually much less. Claims on a damaged order jump the line.
where we are
Florida. Online only, so there is no counter to walk up to, which is why this inbox matters.
Order question? Have your order number ready. Shipping rules by state live on the shipping page, and most first-order questions are answered in the questions list.