the fine print
Questions
The things people actually ask before their first order.
- Why no single cigars?
- A single that has sat in an open tray under store lights is not the cigar the blender made. We sell five-packs and boxes so every stick leaves here at the humidity it was resting at. Five-packs are pulled from the same box stock in our humidor, banded and cellophaned.
- How are cigars packed and shipped?
- Boxes ship sealed in their own cedar. Five-packs go out in a rigid mailer with a humidity pack. Everything leaves our Florida humidor by USPS Priority Mail or UPS. We do not use FedEx, which does not accept tobacco shipments.
- Will my cigars arrive dry?
- Every parcel ships with a humidity pack sized to the order. In summer heat we recommend letting the package rest unopened for a few hours at room temperature, then giving the cigars a week in your humidor before you judge them.
- Which states can you ship to?
- Most of them. Utah and Hawaii prohibit direct-to-consumer cigar shipments, so we cannot serve those two. A few states require an adult signature at delivery and do not allow PO boxes. The full list lives on the shipping page.
- How do you verify age?
- Every order runs through an independent verification service that matches your name, address, and date of birth against public records. If the instant check cannot confirm you are 21 or older, we ask for a photo ID before shipping. Orders that fail verification are refunded in full.
- Something arrived damaged or wrong. Now what?
- Tell us within 14 days of delivery and we make it right, either a replacement or a refund. Cracked wrappers from transit, a wrong vitola, a short count: all covered. See returns for the details.
- Do you take back cigars I did not enjoy?
- Taste is not a defect, so opened boxes are not returnable once they have been smoked down. That is why five-packs exist. Try a five before committing to twenty-five.
- How does the drop list work?
- Allocated releases go to the drop list by email before they reach the shelves. Quantities are set by the marques, not by us. When a drop sells through it comes off the site, and we do not run waitlists on gone allocations.
- Do you price match?
- No. We price the shelf honestly and keep it there rather than running a permanent sale against a fake list price.
still stuck
Ask a person instead. Contact the counter.