the fine print
Returns and guarantee
If your cigars arrive damaged or wrong, we replace them or refund you.
What we cover
Cracked or split wrappers from transit, a wrong vitola or wrapper, a short count, a damaged box, or an accessory that arrives faulty. Tell us within 14 days of delivery and choose a replacement or a full refund.
What we do not cover
Taste. A cigar you did not enjoy is not a defect, and we cannot take back cigars once they have been smoked. We also cannot take back cigars that were stored badly after delivery, since humidity damage happens in days.
How a claim works
- one Photograph the problem before you smoke anything, including the box and packing.
- two Email us at order@mycigarstash.com with your order number and the photos.
- three We reply within one business day with a replacement or refund. On a damaged parcel we do not ask you to ship it back.
Refund timing
Refunds go back to the original card. Your bank decides how fast it posts, typically three to five business days after we release it.
Sold-out packs
If a pack has sold out, we cannot replace it with the same pack. In that case we refund you.